Lunch and Learn: MET call mayhem

As a member of a medical emergency team (MET), you play a crucial role in saving lives. Early recognition,  appropriate escalation, and seamless coordination between the calling and responding teams make all the difference between a positive outcome and a life lost.  This Lunch and learn session, MET call mayhem, is designed to empower Australian nurses with the skills and confidence to act decisively during critical moments.

While MET calls are designed to address deteriorating patients, understanding the benefits and limitations of current tools, such as track-and-trigger charts, is crucial to ensure timely and appropriate escalation. Throughout this session, we will explore the factors that make or break an effective MET call, gaining practical insights on how to optimise your practice in high-stakes situations. Common challenges such as delayed escalation, human factors, communication breakdowns, and cognitive bias, will be applied to the case studies to provide you with strategies to overcome these problems. 

This 30-minute webinar is presented by seasoned critical care educator and Medcast’s Head of Education, Susie Helmrich, who will discuss:

• the appropriate and accurate use of track-and-trigger charts

• the application of these tools in real-world clinical cases

• clinical assessment skills

• team dynamics

• rapid decision-making

By the end of this webinar, you will be able to:

• identify key indicators of clinical deterioration and understand their implications

• Identify the role of timely escalation and its impact on patient outcomes

• understand how human factors such as communication errors, and cognitive bias can affect MET calls

• develop strategies for effective communication and collaboration between the calling and responding teams

• apply practical solutions to common challenges encountered during MET calls

The goal of this webinar is to empower you to walk away feeling competent that the next time you call or respond to a MET call, you know exactly what to do.

Feedback from course participants

"It is useful course to understand how to handle stressful situation during MET call. It is important to gain an understanding how do assess deteriorating patient and de-escalate the stressful situation via good and calm communication skills."

"A good resource for all and timely reminder of best practices for those experienced."

"Presenter spoke clearly, at a pace that was easy to follow. Great examples to demonstrate main points."

"Gave me more confidence on responding to MET calls & making the correct judgement."

"I like that idea of a "learn and lunch" session. It's a great overview of patient deterioration and MET and instilling confidence to escalate care as required."

"The presenter knows the topic well and delivered course content with clarity, easy to follow and understand."

"Objectives well met, presentation at a good level of knowledge. Thought provoking and very good to share."

This is a Medcast Continuing Medical Education (CME) course.