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Frequently Asked Questions

FAQ Categories

Update your card details via your profile in your Medcast account. Select Subscriptions, then select update payment method.

Use the forgot password link

Providing this helps prove that you are a health professional and grants you access to more areas of the platform

We appreciate you completing your course evaluation so that we can continuously improve our courses.

All invoices for transactions paid by you can be accessed from your dashboard.

Login and update your profile

Use your email address and the password you set when creating your account. You can reset your password if needed.

Please check your Junk folder or ask your IT administrator.

All Medcast products must have GST applied.

Yes, via your Medcast Profile.

Refunds will be processed back onto the original credit card and can take 5-10 working days to appear

There are several reasons why this might occur

Yes, the 2 day program is now fully integrated to include ALS content across both days.

Our 2 day Basic and Advanced Life Support course and our 1 day Paediatric Advanced Life Support (PALS) course have been approved for grants with the RACGP and ACRRM

It is recommended that participants have read the pre-program course manual and have watched the demonstration BLS and ALS videos to enhance their learning.

All participants will undertake practical and theoretical assessments for basic life support and advanced life support throughout the face to face program.

Yes, You are more than welcome to attend most courses/webinars but note some courses have face-to-face components.

Yes, the assessments are no longer optional.

All resources can be accessed by logging into Medcast

In the event that you need to cancel one of our paid courses, a cancellation request must be received a minimum of 7 days prior to the event. Cancellations will not be accepted within 7 days of the event. Cancellation fees do apply.

Our ALS course covers the same material as an ALS2 course.

Assessment consists of theory exam requiring an 80% pass mark plus typically a practical assessment

We offer an optional competency based assessment which is valid for 12 months. BLS and ALS certificates of attendance are in accordance with the RACGP and are valid for 3 years.

Yes, our ALS & PALS courses have accreditation with various medical colleges

Both the blended and full face-to-face ALS course covers the ARC and international guidelines.

Ensure you have copied and pasted the correct coupon code into the booking form.

The ALS2 courses, for example, are conducted by ARC Course centres and will typically be more expensive in part because they pay royalties back to the ARC.

During our ALS course, we cover the use of adrenaline and amiodarone however...

No, Medcast provides a free CPD tracker and only accredited courses with RACGP or ACRRM are automatically uploaded.

Completion reports are loaded to the ACRRM monthly however please ensure you have provided your ACRRM number to Medcast.

You can download certificate by logging in and ensuring you have you met the completion criteria

Generally speaking you must complete the pre and post surveys as well as any quizzes, videos or activities.

RACGP and ACRRM require fellows to complete a multiple choice exam and evaluation as a reinforcing activity.

We currently don't offer Master or Diploma training however all our courses are perfect for continuous professional development (CPD) and most are accredited for points with medical colleges. Check the course profile page for more information.

We have a range of other content that we think you'd fine beneficial.

Consider using another device or see Zoom troubleshooting articles

Simply login and go to MY LEARNING

To register for a course/event or webinar you must have a Medcast Account.

Please contact us.

Not recommended. Each participant must login on their own computer or device, if they are required to download a certificate or lodge CPD.

We use Zoom.

Live webinars are usually held on weeknights

If you have enrolled for a webinar, you will receive reminder emails to join into the live webinar.

Your dashboard is the first page you see when you access the administration area. If you have access to more than one team you will be shown the team at the highest level.

The platform can support as complex or as simple a structure as required.

Leverage Team Learning quick links

As the Team Learning system is based on a hierarchical team structure, Cascading allows an entity such as a Course, Job Role, Resource to be managed by a parent team and then made available to children teams.

Yes, provided you meet our content publishing criteria.

Yes. Use the link in this article