We have detected you are using Internet Explorer. To provide the best and most secure experience, please use a modern browser as we do not support Internet Explorer.
Frequently Asked Questions

Why is my AHPRA Registration number invalid?

If your AHPRA registration number is coming up as invalid it could be that you have provided us with your HPI-I (healthcare provider identifier - individual) number in error.

Your AHPRA number will begin with MED, PSY etc. and can be located in the registration section of your AHPRA account via their website.

Occassionally there can be an error if the last name you provided to Medcast doesn't exactly match what's on your AHPRA record.

Was this article helpful?
Helpful Unhelpful
Related FAQs

Update your card details via your profile in your Medcast account. Select Subscriptions, then select update payment method.

Use the forgot password link

Providing this helps prove that you are a health professional and grants you access to more areas of the platform

We appreciate you completing your course evaluation so that we can continuously improve our courses.

All invoices for transactions paid by you can be accessed from your dashboard.

Login and update your profile

Use your email address and the password you set when creating your account. You can reset your password if needed.

Please check your Junk folder or ask your IT administrator.

All Medcast products must have GST applied.

Yes, via your Medcast Profile.

Refunds will be processed back onto the original credit card and can take 5-10 working days to appear
Contact Medcast