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Frequently Asked Questions

What should I do if I forgot my password?

Your password can be updated at any time. However, please note that you will need access to your email account in order to do so.

To update your password, kindly follow the step by step guide below:

  1. Go to Log In, and type in your username  (your username will be the email address you provided to us at the time of signup or registration)
  1. Click on "Forgot Your Password" 

  2. Follow the prompts, to generate a new password.

If you can not locate your password reset link in your “Inbox” please check your Spam/Junk Mail folders.

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Related FAQs

Update your card details via your profile in your Medcast account. Select Subscriptions, then select update payment method.

Providing this helps prove that you are a health professional and grants you access to more areas of the platform

We appreciate you completing your course evaluation so that we can continuously improve our courses.

All invoices for transactions paid by you can be accessed from your dashboard.

Login and update your profile

Use your email address and the password you set when creating your account. You can reset your password if needed.

Please check your Junk folder or ask your IT administrator.

All Medcast products must have GST applied.

Yes, via your Medcast Profile.

Refunds will be processed back onto the original credit card and can take 5-10 working days to appear

There are several reasons why this might occur
Contact Medcast