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Frequently Asked Questions

I didn’t receive an email?

Please check your Junk folder or ask your IT administrator. You may also want to consider adding to your Safe Sender List using your email provider.

If you are a member of one of our Communities of Practice like AusCAPPS, we recommend check your notification settings in the community.

First check that you have enabled Email notifications and optionally enable Desktop notifications

 For AusCAPPS members only you may like to check your settings in the AusCAPPS space by following these instructions.

  1. Simply head to
  2. Scroll down to the block titled "Spaces"
  3. Click the Manage button next to AusCAPPS

Ensure you have this setting applied so that you are only receiving notifications for new discussion posts only.


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Related FAQs

Update your card details via your profile in your Medcast account. Select Subscriptions, then select update payment method.

Use the forgot password link

Providing this helps prove that you are a health professional and grants you access to more areas of the platform

We appreciate you completing your course evaluation so that we can continuously improve our courses.

All invoices for transactions paid by you can be accessed from your dashboard.

Login and update your profile

Use your email address and the password you set when creating your account. You can reset your password if needed.

All Medcast products must have GST applied.

Yes, via your Medcast Profile.

Refunds will be processed back onto the original credit card and can take 5-10 working days to appear

There are several reasons why this might occur
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