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Frequently Asked Questions

How do I access my Invoice/Receipt?

All invoices for transactions paid by you can be accessed from your dashboard.

Once you "login" at, click on "My Learning" followed by either your online course/webinar or "My face to face & blended courses" to download your receiptIf you have paid as part of a group, you will be able to obtain a copy of the invoice from the person who paid for the course.

Please note that in most instances your certificate will not be available until your evaluation has been completed. 

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Related FAQs

Update your card details via your profile in your Medcast account. Select Subscriptions, then select update payment method.

Use the forgot password link

Providing this helps prove that you are a health professional and grants you access to more areas of the platform

We appreciate you completing your course evaluation so that we can continuously improve our courses.

Login and update your profile

Use your email address and the password you set when creating your account. You can reset your password if needed.

Please check your Junk folder or ask your IT administrator.

All Medcast products must have GST applied.

Yes, via your Medcast Profile.

Refunds will be processed back onto the original credit card and can take 5-10 working days to appear

There are several reasons why this might occur
Contact Medcast