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Frequently Asked Questions

I have logged-in, but why can’t I see any mandatory training under My Learning?

The most likely causes of this issue include;

  • You have logged-in via an email address not linked to your organisation. Check with your manager that you are using the correct email.
  • Your account hasn’t been provisioned by your manager. In this case, check with your manager or hospital administrator.

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Related FAQs

This is accessed by logging into your Medcast account and clicking on MY LEARNING

Not at this stage, however your completion history will be saved for future reference.

All employees should be sent an invite to the Medcast platform. If you haven't received an invite please check-in with your manager, HR manager or National Education & Training Manager.

You will have 1 months to complete the course and then will have to complete the course annually within 1 year of the compliance year.

Confirm with your manager that you should definitely have access.

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Use the "Move Direct Reports" function
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