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FAQs
Frequently Asked Questions

I'm an international delegate/participant, can I get the GST reimbursed?

All Medcast products must have GST applied to them unless we physically deliver the course in a foreign country.  

Online courses have GST applied, regardless of where the purchaser lives as the course is connected with a business carried on in Australia and the course is organised in Australia.


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Related FAQs

Update your card details via your profile in your Medcast account. Select Subscriptions, then select update payment method.

Use the forgot password link

Providing this helps prove that you are a health professional and grants you access to more areas of the platform

We appreciate you completing your course evaluation so that we can continuously improve our courses.

All invoices for transactions paid by you can be accessed from your dashboard.

Login and update your profile

Use your email address and the password you set when creating your account. You can reset your password if needed.

Please check your Junk folder or ask your IT administrator.

Yes, via your Medcast Profile.

Refunds will be processed back onto the original credit card and can take 5-10 working days to appear

There are several reasons why this might occur
Contact Medcast