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Frequently Asked Questions

How do I manage Notification Rule Actions?

Notification Rule Actions are triggered when a notification needs to be sent.

You can manage Notification Rule Actions via the Notification Rule page.

You can have multiple actions attached to a single Notification Rule

e.g. Send user a reminder email that they have a course due soon AND also send their manager(s) an email saying that the user has been sent a reminder.

Additional Options

Expire in (X) Months: This is primarily used for Recertifications if they need to be sent the same notification in the next certification period (e.g. next year)

Active: true/false flag enabling or disabling the action

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Related FAQs

The notification system if dynamic and highly configurable

Notification Templates manage the content that will be sent via a notification. These templates can contain dynamic data via Merge fields and conditional checks. You can manage Notification Templates via the Notification Template page.

Notification Rule Filters enable you to filter the users who should receive a notification based on factors such as Team, Job Role and System Role membership. You can manage Notification Rule Filters via the Notification Rule page.

Notification Rule ReSends allow a notification to be sent multiple times to each recipient based on set rules. You can manage Notification Rule ReSends via the Notification Rule Page
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