Frequently Asked Questions

Here is some useful information on using our website and platforms.


Please refer to this page for the latest information on the Coronavirus Epidemic and course updates/postponements.

If you are interested in our Keep it Simple Summary for Coronavirus, please refer to this page.

If you are interested in the SURGE Critical Care courses for RNs please refer to this page.


If you are interested in the SURGE Critical Care courses for RNs please refer to this page or see our SURGE FAQ.


Medcast Communities are closed communities for medical professionals. To be a member you have to opt-in to the community and verify your identify through our secure AHPRA verification services.

To update your AHPRA Number please ensure you are registered and then go here

Please note that different notification methods are available depending on the type of activity. Methods include:

  • Inbox – you can access notifications in the Medcast Inbox. The inbox can be accessed by clicking on the envelope in the top right hand corner of the screen.
  • Home stream – you will see notifications in your Activity Stream on the Home Page.
  • Email – you will receive each notification as an individual email. Each email will be sent to the email account you have nominated (shown on your user profile).
  • Email digest – you will receive a daily email with all notifications from the last 24 hours. This email will be sent to the email account you have nominated (shown on your user profile).
  • Each type of notification is listed in the left hand column and you will see the notification method/s available for each activity in the 'Notification Method' column.
  • To remove notification methods click the x beside the method type.
  • To add new notification methods click in the white box beside the notification type and a list of notification methods will appear. Select your preferred method.
  • Click the Default Checkbox to revert back to the original notification methods for an activity.
  • Select Save at the bottom of the page.

RSS Feeds

Click on a feed to add it to your site or favorite RSS Reader:

Medcast Top Stories
Your essential guide to MEDCAST'S take on the intersection of medical education and eLearning.

Black Dog Institute
Your essential guide to THE BLACK DOG INSTITUTES'S resource for e-Mental Health in Practice.

Log In via Medcast Mobile App

Important: you only have to do this if you have booked an assessment for ALS/PAL

Click here for full instructions on how to logon to logon to mobile app.


If you have provided your mobile number you will be sent a SMS (towards the end of the course) that will include a link to Log In to the Medcast website. If you haven’t provided your mobile, the secure link will go to your booking email. This link lasts 24 hours.

This is only available if you have provided your mobile number at Sign Up. Not available at all in-house courses.

Accessing Assessment (after first logging-in):assessments

Completing Assessments:LMS assessments

Purchase Assessment

Completing your Evaluation

We appreciate you completing your evaluation so that we can continuously improve our courses.

If you have provided your mobile number you will be sent a SMS (towards the end of the course) that will include a link to Log In to the Medcast website. If you haven’t provided your mobile, the secure link will go to your booking email. This link lasts 24 hours.

If you do not receive this then you can just logon with your Medcast Account. If you have forgotten your password click you can reset your password here.

Once you have logged-in...

  • Click on the dashboard icon (top-right)
  • Click Face-to-Face courses
  • Complete Evaluation

GPSynergy login flow


Medcast OSCE Preparation FAQs

You will need a reliable internet connection, a computer or a tablet and a headset. Your internet connection should preferably be wired (using an ethernet cable). The quality of the video conferencing is of great importance to ensure that the technical issues do not get in the way of the interview.
We are using Google Hangouts as our webinar platform as it provides a simple browser-based experience. Google Hangouts works best when accessing it using Google Chrome browser.
Medcast will provide technical support to the course participants, that includes setup guides and a technical host for each of the webinars. If you have any technical concerns you can contact us for assistance. Plan your webinar evenings ahead of time to ensure that you have a reliable connection, the right equipment, and no distractions.
The live webinars are held on weeknights (Sun - Thurs) starting from 7pm or 7.30pm. We allocate up to two (2) hours for each session, however the timing will depend on the participants’ performance and any discussions that take place.
Medcast will send reminders for the webinars and links to access the webinar room prior to each live event. However we suggest you familiarise yourself with the webinar schedule for the group you have chosen and add these dates to your calendar.
Participants will attend a total of 4 live webinars. You will be able to select a webinar group once you have enrolled in the course. Webinar group selection can be done in the webinars topic on the online course page. You can get in touch with us to check whether there are places still available in your preferred group before you enrol ( or 1300 652 046).
The webinar groups will have a maximum of 6 participants. Each group is facilitated by an experienced Medical Educator.
If you are unable to attend a scheduled webinar we will organise a make up session for you. However, you need to notify us in advance that you are unable to attend.
There will be at least 4 OSCE cases attempted during each webinar, so a total of 16 cases over the webinar series. We have a range of case types including short cases, long cases, VIVAs and critical appraisal.
The first webinar for each group includes a general discussion about the OSCE exams and an open forum for questions. The remainder of this webinar and the subsequent sessions involve practicing OSCE cases. Participants take it in turns to practice cases with the Medical Educator acting as the patient. The attempts are timed (including reading time - 3 mins, and the actual case - 8 mins). The Medical Educators then provide a structured feedback on the participants’ performance.
Video presentations - covering the OSCE, Clinical Reasoning, and Study Planning & Resources Recorded OSCE cases - demonstrating the ‘good’ and ‘poor’ OSCE performances with commentary from medical educators Forum - to form study groups and network with your peers Resources - access to Murtagh’s General Practice and a huge repository of study resources

How do I book an assessment?

Not all our courses include an assessment component. Typically most people purchase the assessment at the same time they book the course. If you change your mind on the day and decide you would like to be assessed, no problem, just purchase your assessment here.

How do I get my certificate?

For Australian GPs, provided you have provided Medcast with your RACGP Number, your points will be uploaded periodically (usually once a month) to the RACGP portal. You can update your RACGP number here. For all other professionals you can download your certificate from either:

  • For online webinars and courses, first go to My Learning and then click on My Courses OR
  • For face-to-face workshops & events, go to your dashboard.

How is a course marked complete?

Generally speaking you must complete the pre and post surveys as well as any quizzes, videos or activities in the course.

GP Synergy

Access to SupportGPT is linked to your GP Synergy account. You will need to first click on the SupportGPT link located in GPRIME2.

If you have any technical issues while using the SupportGPT modules please email

GPSynergy login flow

What is SupportGPT?

Click here to learn more about SupportGPT or.

Can I logon direct to SupportGPT via Medcast?

Yes, however you must first logon to SupportGPT via GP Synergy (GPrime2) at least once so that your account can be provisioned on Medcast.

Would you like SupportGPT on your smartphone or tablet?

Please see this page for instructions on downloading the app. Just don't forget that you must first logon to SupportGPT via the GPRIME2 at least once before trying to use the app!

Are you a registrar or supervisor outside NSW?

SupportGPT is available to purchase, however if if you're interested in practice or enterprise plans for your workplace please let us know.

How to view your Registrars Progress...

  1. Log In to SupportGPT via GP Synergy GPrime2 (then once in GPrime2, go to Quicklinks > SupportGPT)
  2. Click on My Learning at top of page.
  3. Click on My Registrars at top of page.

Using the Medcast Mobile App

One of the most convenient ways to access your online learning is via the Medcast mobile app on your smartphone or tablet. Open your browser on your smartphone or tablet and click on the Apple App Store or Google Play Stores buttons below.


If you know your Log In details...

Log In using your Medcast email address and password.

If you DO NOT know your password..

Click here to reset your password. You will then receive an email with your password.


If you have NO Log In or have any issues logging in please let us know so we can help!

If you can Log In but can’t see your courses, please contact Medcast.

Basic and Advanced Life Support Course (ALS)

Our 2 day Basic and Advanced Life Support (ALS) course is similar to the ALS2 Course. They are based on the same guidelines and largely cover the same topics. If you do our ALS course, you will cover everything from the ALS1 course and most things from the ALS 2 course. The main difference is that in the ALS2 course there is more focus on Arterial Blood Gasses and arrhythmias that are not life threatening.
If for some reason your workplace specifically requires you to have the ARC ALS2 then you need to contact one of their course centres. If however you simply need to complete a nationally accredited ALS course that covers the ARC and international guidelines, our course is perfect for you.
The ALS2 courses, for example, are conducted by ARC Course centres and will typically be more expensive in part because they pay royalties back to the ARC. The ARC does not actually accredit courses, rather they licence their own course out.
Our ALS course has accreditation with various medical colleges including the RACGP, ACRRM, ANZCA, RANZCR and is also recognised by many others including the RACP. It is also endorsed by ACPAN. Being nationally accredited and internationally recognized, our ALS courses are widely accepted by public and private hospitals, healthcare organisations, the Australian Defence Force, rural and remote health including the resource industry.
We apply a validity period of 3 years to our ALS course which keeps in line with medical practitioners who need to complete it once per triennium. That being said, annual recertification and frequent review of ALS practice in line with ANZCOR guidelines is recommended.
Yes, if you only need to cover Basic Life Support with anaphylaxis and use of AEDs you can attend Day 1 only. If you wish to attend Day 2 only you need to have previously completed a comprehensive BLS or ALS1 course in the past 12 months. A CPR session provided by a first aid organisation does not meet this requirement.
No, our ALS course is open to anyone who wants to attend. Please keep in mind however that the program is presented at a post graduate level and is aimed at health practitioners typically working in healthcare environments.
Once you’ve registered for the course, you will be sent a link to our self-directed ECG pre-reading package. Completion of this package is required prior to attendance at the course. Some of this material will then be reviewed on Day 2 of the ALS Course.
The main groups of people who need to complete the assessment are those teaching and assessing in their own hospital, or those on Cardiac Arrest and MET teams. Also anyone who is covering a hospital as the sole ALS provider needs to be assessed as competent.
Assessments consist of a theory component which is completed via a multiple choice exam and then a scenario based practical component conducted either 1:1 or 2:1 with an assessor.
Per the ANZCOR guidelines, annual recertification and frequent review of ALS practice is recommended. As such the assessment of competency is valid for 12 months.
The RACGP and ACRRM require fellows to complete a multiple choice exam as a reinforcing activity, but not the practical part of the assessment.
Our ALS course is eligible for both a 2 day Emergency grant and a 2 day Anaesthetics grant with the RACGP.